Reference

Legal Terms That Govern Your Account on tttjili

Every account on tttjili operates under a clear set of terms — covering how your data is held, what transactions are recorded, and what rights you have as an eligible Philippines player.

Account Eligibility RulesData & Privacy RightsGCash, Maya, InstaPay Transaction RecordsCookie PolicyHow to Contact Us on Legal Matters
tttjili Legal Terms That Govern Your Account on tttjili
LEGAL CONTACT PATHS

How to Reach Us on Any Legal or Policy Matter

If you have a question about how your account data is stored, want to request a copy of your transaction records, or need to raise a concern about a policy decision, our support team handles legal enquiries directly. You can reach us through live chat, email or our in-app help centre — use the same channels you would for account or payment questions.

Team online

Live Chat

Start a conversation from any page on the site. Describe your legal or account concern, and a team member will confirm receipt and the next steps in writing.

Email Support

Send your query with your registered account email in the subject line. We use this to pull your record and respond to data requests, policy questions or formal complaints.

In-App Help Centre

Open the help section inside your account on mobile or desktop. Submit a ticket tagged as a legal or privacy matter and track its status from the same screen.

ACCOUNT SECURITY STANDARDS

How We Handle Data, Cookies and Account Security

Your account security and the handling of your personal data are not afterthoughts here. We apply SSL encryption to every session, store your registered wallet details — whether GCash, Maya or a linked bank via InstaPay — in isolated systems, and restrict internal access to payment records on a need-to-know basis. If you are in Quezon City or anywhere else in the Philippines, the same data standards apply to your account.

Data Storage and Retention We keep your account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold at any time through our support channels.
Cookie Use and Control We use cookies to keep your session active, remember your preferred language, and track which pages load correctly on your device. You can adjust cookie preferences through your browser settings without losing account access.
Account Security Practices Every login triggers an OTP check sent to your registered mobile number. If you notice a login you did not make, contact support immediately so we can lock the account and review the access log.
Requesting Changes to Your Data To correct, update or request deletion of your personal data, send a written request via email or live chat. We verify your identity first — usually by confirming your registered GCash or Maya wallet number — then process the request.

Common Questions About Your Rights and Our Policies

These are the legal and account-policy questions we hear most often. If yours is not listed, reach out through live chat or email with your account details and we will respond with the specific answer for your situation.

Account eligibility depends on local law in your location. You must confirm you are of legal age and that online gaming is permitted where you are before opening an account.

Send a request via live chat or email using your registered account email. We verify your identity — often by confirming your linked GCash or Maya wallet number — then deliver a data summary.

We do not sell or share your wallet credentials. Details are accessed only to process your InstaPay, GCash or Maya transactions, or if required by a lawful authority.

We post the updated terms on this page and note the revision date. Continued use of your account after an update means you accept the new version; you can close your account if you disagree.

Submit a written deletion request through email or our in-app help centre. We confirm your identity first, then delete or anonymise your data as allowed under applicable retention law.

Contact support immediately via live chat. We can lock your account, review the login history and initiate an OTP-based re-verification before restoring access to you.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.