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How tttjili Handles Your Personal Information

Your account information belongs to you — and this policy explains exactly how we collect, use and protect it when you access tttjili from the Philippines.

Account data kept secureGCash, Maya, InstaPay payment data protectedYour right to access or delete your dataNo data sold to third partiesPhilippines-based account support
tttjili How tttjili Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

Have a question about your data or want to request a change to your account information? Our support team handles privacy-related requests through three channels. Raise your concern directly and we'll route it to the right person — no generic auto-reply, no runaround.

Team online

Live Chat

Start a live chat session from any page on tttjili to raise a data query or request account information. Available for active account holders.

Email Support

Send a written privacy request to our support email. Include your registered account name and describe what data you want to access, correct or remove.

Account Help Centre

Log into your account on mobile or desktop, go to Account Settings, and use the Help section to flag a data concern directly tied to your profile.

HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

Every part of your account — from login credentials to GCash deposit records — passes through encrypted connections. Here is what we do across the four areas that matter most to your privacy.

Account Security

Login sessions use OTP verification tied to your registered mobile number. If a login attempt comes from an unfamiliar device, we flag it before access is granted.

Cookie Use

Cookies track session state and lobby preferences only — not your identity across other sites. You can clear them any time in your browser or phone settings without losing your account.

Data Retention

Transaction records, including InstaPay and Maya withdrawal logs, are kept for as long as your account is active and for the period required under applicable financial regulations after closure.

Your Right to Request Changes

You can request a copy of your data, ask us to correct inaccurate information, or request deletion of non-essential data. Submit through live chat or our support email with your account name.

Common Questions About Your Data and Rights

Below are the privacy questions we hear most from account holders in the Philippines. If yours is not here, reach us through live chat or email support.

We collect your name, contact number, email address and the payment method you link — GCash, Maya or InstaPay. We also log your device type and session activity to protect your account from unauthorised access.

Your e-wallet details are shared only with the payment processor handling your transaction, and only the data needed to complete that transfer. We do not pass your GCash or Maya number to advertisers or unrelated third parties.

After account closure, we retain transaction records and identity data for the period required under applicable financial and regulatory rules. Non-essential preference data is deleted sooner upon request.

Yes. Contact us through live chat or send a written request to our support email with your registered account name. We will confirm what data we hold and provide access within a reasonable timeframe.

Log into your account, go to Account Settings, and use the Help section — or reach us directly via live chat or email. Specify what needs correcting or deleting and we will handle it from there.

No. Our cookies are limited to session management and lobby preferences within tttjili. We do not use cross-site tracking cookies or sell browsing data to advertising networks.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.